Refund Policy
We want you to be satisfied with your purchase. Please read our refund and replacement policy before placing an order.
1. Eligibility for Refund
Refunds are only applicable if you receive a damaged, defective, incorrect, or incomplete product.
2. Refund Request
To request a refund, please contact our customer support within 24 hours of receiving your order with your order details and product images.
3. Non-Refundable Cases
Refunds are not available if you change your mind after delivery, provide an incorrect delivery address, or damage the product after receiving it.
4. Product Inspection
Once we receive your complaint, our team will review the issue before approving any refund or replacement request.
5. Replacement Option
In many cases, we may replace the product instead of issuing a refund, depending on product availability.
6. Refund Processing
Approved refunds are usually processed within 5–7 business days using the original payment method or another mutually agreed method.
7. Shipping Charges
Delivery charges are generally non-refundable unless the refund is due to our mistake or an incorrect product being delivered.
8. Order Cancellation
Orders cancelled before shipment are eligible for a full refund if payment has already been made.
9. Policy Changes
We reserve the right to update or modify this Refund Policy at any time without prior notice.
10. Contact Us
If you have any questions regarding our Refund Policy, please contact our customer support via phone, email, or Facebook Messenger.